YellowBridge Login and Subscription Frequently Asked Questions (FAQ)

Do I have to use Paypal to subscribe?

Yes, because Paypal manages our subscription process and thus ensures the integrity of the transaction.

Paypal is not accepting my credit card. Please help.

If you have any problem with Paypal accepting your credit card or any banking information, please contact your Paypal Customer Support directly. We can't help you because we do not actually handle nor have access to any of your credit information.

After filing the payment form, I keep getting the following message "Your payment session has expired. To complete this transaction, you will need to enter your information again."

This message is caused by your browser not accepting the Paypal cookie. If your browser is currently set to disable cookies for security reasons, simply enable cookies to complete the transaction and disable cookies again afterwards. Alternately, you can add http://www.paypal.com to the list of sites whose cookies you'll accept. Please note that in order to sign in into the YellowBridge site, your browser will also have to accept cookies. The easiest way to do that in Internet Explorer is to set the privacy setting to Medium.

How will I stop the subscription?

We currently offer two subscription options. One-time subscriptions and recurring subscriptions. (All subscription offered prior to October 20, 2007 were of the recurring type). One-time subscriptions simply end at the end of the six month period and therefore do not need to be cancelled. Recurring subscriptions renew themselves automatically at the same rate that was in effect at the time you originally signed up until cancelled by you. Should you wish to cancel, simply sign in and go to the My Account page to cancel. Alternately, you may also sign in to your Paypal account and cancel your YellowBridge subscription from there.

PLEASE do not send us e-mail asking us to cancel a recurring subscription for you as we do not have sufficient resources to do so. Your cooperation will help keep our overhead low thus helping us provide maximum benefit for all of our users.

My subscription has been cancelled but I did not intended it to. How can I resume my subscription?

Most subscription that are unintentionally cancelled are the result of your credit card information not being current (e.g. your credit card on record has an expired expiration date). Paypal will normally notify you via your e-mail on record prior to the cancellation. If your subscription is cancelled for any reason whatsoever, you prior subscription cannot be resumed. No personalized data that you had on your old ID can be recovered as they are deleted instantly when your subscription is cancelled. If you'd like to be a subscriber again, simply sign up again as a new subscriber.

I was robbed of all my possesions, my house was ravaged by a tornado, and my spouse just dumped me so I forgot to cancel my subscription. Can I get a refund?

No.

Do I need a YellowBridge Subscription in order to use YellowBridge Talker?

No, the Yellowbridge Talker is independent from the YellowBridge Subscription. You do not need a subscription in order to use the Talker and vice versa. Some features of ther website, however, do benefit from the presence of both.

How come the webpage suddenly shows me as having signed out even though I did not explicitly do so?

A session that starts with a sign-in normally lasts until you explicitly sign off or close the window. If you use the "Remember me on this computer" feature, you will be signed-on automatically the next time you visit our site. However, there are two situation that will immediately terminate a session.

• The first occurs if you sign-in again on a different computer. When you do so, the new computer will have a valid session but the previous computer will have its session terminated.
• The second occurs if you sign-in again on the same computer but using a different browser (e.g. you sign-in to our site using IE and then sign-in a second time using Firefox).

To prevent either of the above from occurring, simply use the same browser when you access our website and do not share your access information with anyone else.

If your question is not answered above, please let us know at